Shipping Information

At SC Bio Labs, we aim to pack and dispatch your order promptly, with clear tracking from dispatch through to delivery. Please review the information below before placing your order.

Same Day Dispatch

Place your order before 2 pm AEST and we will aim to pack and dispatch it on the same business day. All SC Bio Labs orders are sent via Express Shipping, with delivery generally expected within 1 – 2 business days after dispatch, depending on the delivery location and Australia Post network conditions.

Express Shipping + Signature on Delivery

For an additional $2.95, you may select Express Shipping + Signature on Delivery at checkout. This service requests that Australia Post obtain a signature when delivering your parcel, providing an added record of delivery and extra peace of mind.

Signature on Delivery is not insurance and does not guarantee that the named recipient personally receives the parcel. Australia Post may rely on a person who appears authorised to sign, and in certain circumstances delivery scan data or a Safe Drop may be treated as meeting the Signature on Delivery requirement.

If you experience a delivery issue, please contact SC Bio Labs first at hello@scbiolabs.com.au with your order number and tracking details. We may ask you to contact Australia Post for delivery information or to assist with an investigation, but this does not affect your rights under Australian Consumer Law.

International Shipping

SC Bio Labs ships internationally using standard shipping. Please note that this is not an express postage service.

International orders are charged a flat rate shipping fee of $30 AUD. Delivery typically takes 7 – 15 business days worldwide, although timing may vary depending on the destination country, local postal services, customs processing, and regional delivery conditions.

Once your order has been dispatched, you will receive shipping confirmation and tracking details where available. Please ensure your shipping address is entered correctly at checkout, as SC bio labs cannot be held responsible for delays or delivery issues caused by incorrect address information, customs clearance processes, or circumstances outside our control.

Returned to Sender Parcels

Please check that your shipping address is complete and accurate before finalising your order. If you notice an error after placing an order, contact us immediately at hello@scbiolabs.com.au. Where your order has not yet been dispatched, we will do our best to update the address.

SC Bio Labs is not responsible for delays, redelivery costs or return to sender outcomes caused by an incorrect or incomplete address provided at checkout, or by a customer’s failure to collect a parcel made available for collection, except where required by Australian Consumer Law.