Refunds & Returns Policy

At SC Bio Labs, we take product quality seriously. If your order arrives damaged, faulty or does not meet the applicable consumer guarantees, please contact us as soon as possible at hello@scbiolabs.com.au.

To help us assess your request, please include your order number, a clear description of the issue, and photos or videos showing the damage or fault where possible. We may ask for the product to be returned or for further information before finalising the assessment.

Where a product is confirmed to be damaged or faulty, SC Bio Labs will provide the appropriate remedy in accordance with Australian Consumer Law. Depending on whether the issue is major or minor, this may include a replacement, refund or another suitable resolution. For a major problem, you may choose a refund or replacement. For a minor problem, we may repair, replace or otherwise resolve the issue within a reasonable time.
We do not offer refunds, replacements or store credit for change-of-mind purchases, including where you no longer want the product, ordered the wrong item, found it cheaper elsewhere, or have no use for it. This does not affect your rights under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.